A guest journey glow-up, grounded in strategy and built to move the needle.
From the first click to the final farewell, your guest experience should feel intentional, elevated, and unforgettable. This service is designed to uncover what’s working, what’s missing, and how to transform every brand moment into a clear, compelling part of your growth strategy.
GUEST EXPERIENCE AUDIT & STRATEGY
Who It’s For
Boutique hotels, restaurants, or destination-driven brands who:
Know the experience is almost there—but something’s not clicking
Need a thoughtful outside perspective to identify gaps and untapped potential
Want more new and return visits, better reviews, and deeper brand loyalty
Are ready for a marketing plan rooted in real connection, not content chaos
What’s Included
Comprehensive guest experience audit across your website, email, social media, and on-site experience
Strategic marketing recommendations for guest touch points grounded in brand storytelling, guest psychology, and loyalty-building
Follow-up check-in call (scheduled 4–6 weeks after delivery) to review progress/data, answer questions, and recalibrate your approach if needed
A 3-month activation calendar that translates strategy into action (campaigns, content themes, guest rituals)
Delivered in a custom PDF strategy deck accompanied by an interactive, structured 3-month calendar in Google Sheets—fully editable and designed for clarity, flow, and easy execution.
The Details
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Four weeks from our initial kickoff to final strategy delivery.
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Book a discovery call here so we can learn more about your business, your goals, and what’s keeping you stuck.
From there, we will send a proposal and upon approval can kick off your project.
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Yes! If you’d like help executing your strategy after the audit, we offer setup services or can connect you with trusted collaborators.
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Three months is the sweet spot. It gives us enough time to see what’s working—and just as importantly, what isn’t—so you can pivot with purpose instead of locking into a full-year plan that no longer fits. Strategy should evolve with your business.
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We’ll provide a custom quote based on your business’ size and project scope after our initial conversation.
Let’s Get Started
Ready to make your guest experience magnetic and meaningful?